Survey: Facebook ranks low in customer service - Fox29 WFLX TV, West Palm Beach, FL-news & weather

Survey: Facebook ranks low in customer service

  • Fox 29 Daily HeadlinesMore>>

  • It's a boy! Kate Middleton gives birth to third child

    It's a boy! Kate Middleton gives birth to third child

    Monday, April 23 2018 3:38 AM EDT2018-04-23 07:38:08 GMT
    Monday, April 23 2018 1:10 PM EDT2018-04-23 17:10:50 GMT

    Kate Middleton, the Duchess of Cambridge, and Prince William have two children, George and Charlotte.

    More >>

    Kate Middleton, the Duchess of Cambridge, and Prince William have two children, George and Charlotte.

    More >>
  • Facebook adds privacy settings to comply with European rules

    Facebook adds privacy settings to comply with European rules

    Wednesday, April 18 2018 5:33 AM EDT2018-04-18 09:33:47 GMT
    Sunday, April 22 2018 5:49 AM EDT2018-04-22 09:49:50 GMT
    (AP Photo/Matt Rourke, File). FILE - In this May 16, 2012, file photo, the Facebook logo is displayed on an iPad in Philadelphia. A propaganda expert who has studied Cambridge Analytica says the company helped Donald Trump’s presidential campaign use f...(AP Photo/Matt Rourke, File). FILE - In this May 16, 2012, file photo, the Facebook logo is displayed on an iPad in Philadelphia. A propaganda expert who has studied Cambridge Analytica says the company helped Donald Trump’s presidential campaign use f...
    Facebook is introducing more privacy safeguards to users in Europe to comply with new rules meant to make it easier for consumers to give and withdraw consent for the use of their data.More >>
    Facebook is introducing more privacy safeguards to users in Europe to comply with new rules meant to make it easier for consumers to give and withdraw consent for the use of their data.More >>
  • UPDATE: Everything you need to know about Arizona's teacher walkout

    UPDATE: Everything you need to know about Arizona's teacher walkout

    Sunday, April 22 2018 12:31 AM EDT2018-04-22 04:31:23 GMT
    Arizona teachers could be staging a strike, which may leave tens of thousands of parents scrambling. (Source: Raycom Media)Arizona teachers could be staging a strike, which may leave tens of thousands of parents scrambling. (Source: Raycom Media)

    One thing is certain, tens of thousands of parents will be forced to scramble to find out what to do if enough teachers walk out.

    More >>

    One thing is certain, tens of thousands of parents will be forced to scramble to find out what to do if enough teachers walk out.

    More >>

Posted by Rachel Leigh - email

(WFLX) - For many Americans, the companies associated with cable television, air travel and financial services score low on customer service. This is according to a new report by the American Customer Service Index, a company that surveys more than 70,000 people a year.

Baggage fees and flight delays were common complaints with American Airlines, U.S. Airways and Delta.

When it comes to television services: Comcast, Time Warner Cable and Direct TV all received low scores for hidden fees and poor customer service.

Those polled also fired back at banks, including JP Morgan Chase, Citibank and Bank of America, for overdraft fees.

And despite being the most popular Web site in America and with 500 million users worldwide, the social networking site Facebook ranked below even airlines in customer satisfaction. The number one complaint of Facebook users -- privacy issues.

Facebook has said the issue of privacy is very important to them and have worked hard in the past year to improve it. The ACSI says this was the first year it measured customer satisfaction in social media sites.

Copyright 2010 WFLX. All Rights Reserved.

Powered by Frankly

1100 Banyan Blvd.
West Palm Beach, FL 33401

FCC Public File
EEO Report
Closed Captioning

All content © Copyright 2000 - 2018 Raycom Media. All Rights Reserved.
For more information on this site, please read our Privacy Policy, and Terms of Service, and Ad Choices.