Comcast sued over response to emergency calls - Fox29 WFLX TV, West Palm Beach, FL-news & weather

Comcast sued over response to emergency calls

BOYNTON BEACH, Fla. (AP) - The family of an 81-year-old Florida grandmother has filed a lawsuit against Comcast over its response to the emergency calls she made before her death.

Sidell Reiner was preparing for Thanksgiving at her Boynton Beach home when a piece of crystal glassware fell on her foot. She began bleeding profusely.

The lawsuit claims Reiner dialed "0" and reached a Comcast operator, who transferred the call to police but could not provide her address.

It allegedly took 16 minutes to determine her address and for paramedics to arrive.

Records show emergency workers left after finding the home locked and getting no answer at the door. Reiner's husband later found her body.

Comcast told the South Florida Sun Sentinel the company does not comment on pending cases.

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