Aegis Communications - Fox29 WFLX TV, West Palm Beach, FL-news & weather

Aegis Communications

Now hiring!

Click here to download a copy of an application!

If you have trouble downloading the application, or if you have questions, call us at (772) 398-2000.

Step 1: Download the application

Step 2: Drop it off at our Port St. Lucie Call Center (see the map below)

Step 3: Dress appropriately for a possible interview

 

Position Title: CSR (Customer Service Rep)

Position Summary:
The CSR is responsible for frontline interface with an engagement's customers, materials and services. Associate is responsible for servicing the client's customers or prospects with accuracy, quality, and efficiency. Up-selling or cross-selling may be required.

Essential Functions:

  • Answer inbound telephone calls and speak with customers in an effort to resolve customer service inquiries with accuracy, efficiency, and quality.
  • Access customer account information via computer software and make necessary entries in order to resolve problems and/or complaints, initiate or change service, process transactions, schedule installations, etc.
  • Communicate with customer effectively and clearly, which requires excellent oral communication skills (grammar, enunciation, pronunciation).
  • Cope with and diffuse stressful situations, control direction of call with tact and diplomacy.
  • Use independent judgment, logic and analytical skills in problem solving.

    Background Requirements:

    Education:
    High School diploma or GED required.

    Experience:
    A minimum of six months experience in customer service or sales; previous call center experience preferred.

    Abilities:
    Excellent written communication skills (grammar, spelling); Proficiency in working in a Windows-based computer environment; Excellent interpersonal skills; Basic math skills.

    Click here to download a copy of an application!

  • Click the map below for a full map to the call center, and for driving directions:


    10011 S Us Highway 1
    Port St Lucie, FL 34952

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    1100 Banyan Blvd.
    West Palm Beach, FL 33401

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