Majority of AT&T U-verse customers back in business - Fox29 WFLX TV, West Palm Beach, FL-news & weather

Majority of AT&T U-verse customers back in business

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WEST PALM BEACH, FL (WFLX) - Customers, who experienced or are still experiencing an AT&T U-verse outage, will be given something for their troubles an AT&T spokesperson said Thursday morning.

AT&T customers in Florida and several other states have been experiencing issues with their U-verse service for four days. Customers have e-mailed WFLX complaining about the loss of service since Tuesday.

Thursday morning, AT&T spokesperson Kelly Layne Starling said U-verse service was restored for the vast majority of its customers affected by the outage -- and that those still without service would be back in business soon. "We expect any remaining customer issues will be resolved this morning," Starling said.

Starling said customers who haven't had U-verse would be given a "credit". "We will provide a credit to customers who were affected," she said. "We know our customers count on their U-verse service, and we apologize for the inconvenience."

Starling said Tuesday only a "limited number of AT&T customers in some markets" were experiencing issues with the U-verse service. 

But complaints from customers continued into Wednesday, as many were still without service. "A team of engineers and technicians are working to resolve the issue, and we apologize for any inconvenience to our customers," Starling said Tuesday.

AT&T posted this statement to it's official Facebook page on Wednesday:

"We know that a limited number of customers are experiencing trouble with their U-verse service. We're working to resolve remaining service issues as quickly as possible. At this time, we've identified an issue with a server that supports U-verse. Some impacted customers may be able to restore service by powering down and restarting their Residential Gateway. We are listening to your comments and will keep you posted as new information becomes available. We sincerely apologize for any inconvenience."

Starling released a statement Wednesday, saying:

"AT&T customers in some of our markets are experiencing issues with U-verse service. This issue currently affects less than 1 percent of our U-verse subscribers, but that is too many, and we are working hard to fix this. We are making progress in resolving the issue which is related to a server complex, and are working to determine when service will be completely restored. We apologize for this inconvenience."

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