(WFLX) - The latest airline quality report is out. The annual study, put together for the Department of Transportation, rates the 14 biggest U.S. airlines based on passenger complaints, on-time performance, mishandled bags and denied boarding.
The industry as a whole improved with on-time performance and baggage handling but slipped with consumer complaints and denied boarding.
Individually, Virgin America scored the best while United Airlines received the worst score.
1. Virgin America
9. US Airways
11. American Eagle
14. United Airlines