We are watching a system in the tropics which could become a depression either today or tomorrow. The models have the disturbance moving west just north of Puerto Rico. More >>
We are watching a system in the tropics which could become a depression either today or tomorrow. The models have the disturbance moving west just north of Puerto Rico, but it's too far out to know what effects, if any, it will have on our area. More >>
By Elizabeth Harrington PORT ST. LUCIE, FL (WFLX) - A mom faces a charge of child neglect after she allowed her son to go to a local park alone. She says he's old enough, but Port St. Lucie Police disagree.More >>
A mom faces a charge of child neglect after she allowed her son to go to a local park alone. She says he's old enough, but Port St. Lucie Police disagree. Now, she's fighting back.More >>
(WFLX) - Wearable technology for fitness is a hot trend for humans, but new wearable devices hitting the market are meant to monitor man's best friend. Pet wellness is serious business with AmericansMore >>
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By Christina Noce STUART, FL (WFLX) - Seven new artificial reefs will begin being built in southern Martin County on Monday. About 3,500 tons of concrete material will be deployed in the waters southMore >>
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(WFLX) - The saying goes: "You are what you eat", and now the latest diet craze is taking that to heart with people cutting entire food groups out of their diets to cure a variety of ailments -- oftenMore >>
The saying goes: "You are what you eat", and now the latest diet craze is taking that to heart with people cutting entire food groups out of their diets to cure a variety of ailments -- often without the guidance of a health professional.
The user-friendly interface, enhanced statistic reports, and advanced logics of interactions between store departments and Help Desk agents puts the extension in one row with the best Magento help desk solutions.
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LOS ANGELES, CA, June 19, 2014 /24-7PressRelease/ -- Customer loyalty is pretty vulnerable and can be damaged by several inaccurate actions or just words. It is excusable, if it happens once or twice, but constant misunderstanding may cause shoppers churn and destroy the business.
The recent update of this module brought multiple functionality and design improvements, which will help you to properly manage customer inquiries and satisfy all their needs.
Below we are happy to introduce you the other features of Help Desk Ultimate ver. 3.0.
Backend Ticket Page Redesign
The new version of the extension presented absolutely new design of the Ticket Page. The main enhancements, which were added to the page, form a pretty long list of features, while the full scroll of enhancements is truly amazing:
- AJAX-based ticket changing;
- Ticket threads improved with colors and filtering;
- Last Customer Orders and Last Customer Tickets blocks;
- Notes regarding the current customer;
- Multiple file attachments;
- Private backend messages;
and much more...
Tickets Can be Assigned to Particular Agents
Since the3.0 version all newly created tickets have their own assignee - a primary user, by default. But each backend user has an opportunity to re-assign tickets to other help Desk agents. This feature prevents owner-less tickets and enhances the responsibility of departments dealing with customer inquiries.
Department & Support Engineer Statistics
The current version of the Help Desk Ultimate extension provides advanced statistics by tickets, agents, and departments. Three default reports, mentioned below, display almost all possible information, including current and retrospective data.
Department supervisors may use the reports for estimating service results, workload, or planning further possible activities.
The ticket search is truly easy now even, if you have hundreds of tickets a day. Backend users may quickly find the required tickets by their subjects or replies content.
Those customers, who are dissatisfied with the quality of support may escalate their tickets and report the issue to department supervisors directly.
Customizable Ticket Status and Priorities
The backend of the extension is now highly customizable and allows users to tune the appearance of grids and ticket threads. Help Desk agents are able to customize the fonts and background of ticket status and priority labels.
Email Notifications About Ticket Re-assignation
The extension has an upscale notification system, which allows Magento admins to specify e-mail templates for different notices and correspondents, including re-assignation notifications.
Full Contact Form Integration
The integration of the extension with the native Magento contact form allows customers to submit tickets to the Help Desk directly from the "Contact Us" page.
Product Questions 2.0+ Integration
If a Magento store runs the Product Questions 2.0+ extension, customer inquiries are automatically converted into Help Desk tickets. This feature transforms the Help Desk into the unified center of customer service.
The mentioned above features are only the most noticeable improvements, which entered the Help Desk Ultimate ver. 3.0 extension. You may find the detailed description of its functionality on the extension page or in the module-related documentation. You may also visit our demo stores and try the extension in action.
aheadWorks is a dynamic market leading provider of Magento extensions, Magento templates and themes, and custom development services with a comprehensive portfolio of best-in-class solutions for eCommerce businesses.
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