Uniformed Pembroke Pines police officer alleges she was refused - Fox29 WFLX TV, West Palm Beach, FL-news & weather

Uniformed Pembroke Pines police officer alleges she was refused service at Arby's, CEO apologizes


PEMBROKE PINES, Fla. -- The CEO of Arby's restaurant chain has issued an apology to the Pembroke Pines police department after one of the city's uniformed officers claimed she was denied service "due to being a police officer."

The incident allegedly occurred on Monday at the Arby's located at 11755 Pines Boulevard near the Pembroke Lakes Mall.

Police Chief Dan Giustino said in a media release on the department's Facebook page, "I am offended and appalled that an individual within our community would treat a police officer in such a manner. It is unacceptable, and I will be contacting the Arby's CEO to demand an apology."

Chief Giustino contacted the corporate office of Arby's and notified them of the incident.

Immediately following, Arby's CEO Paul Brown and Senior Vice President of Operations, Scott Boatwright, contacted Chief Guistino to convey their sincere apologies on behalf of the organization.

According to the department, both men assured Chief Guistino that the employee's behavior was unacceptable and not representative of the company's values.

"Chief Giustino was appreciative and accepted their apology and now considers this matter closed," a statement said.

"We recognize that this is an isolated incident confined to a single individual within our city, and appreciate the outpouring of support we continue to receive from the residents of Pembroke Pines," the department said in a statement.

"We are very proud of the partnerships we have built within our city, and for an incident like this to have happened is very disappointing for everyone," Giustino said.

A statement released by Arby's corporate team said:

"We take this isolated matter very seriously as we respect and support police officers in our local communities. As soon as the issue was brought to our attention, our CEO spoke with the Police Chief who expressed his gratitude for our quick action and indicates the case is closed.  We will be following up with our team members to be sure that our policy of inclusion is understood and adhered to."

Many people posted messages of support on the police department's Facebook page over the incident.

However others were not so supportive.

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