Store lashes out after woman leaves bad review - Fox29 WFLX TV, West Palm Beach, FL-news & weather

Store lashes out after woman leaves bad review

  • Fox 29 Daily HeadlinesMore>>

  • Trump talks tougher, now says he warned Putin on meddling

    Trump talks tougher, now says he warned Putin on meddling

    Wednesday, July 18 2018 12:31 AM EDT2018-07-18 04:31:41 GMT
    Thursday, July 19 2018 1:22 AM EDT2018-07-19 05:22:31 GMT
    (AP Photo/Andrew Harnik). President Donald Trump speaks to members of the media as he meets with members of Congress in the Cabinet Room of the White House, Tuesday, July 17, 2018, in Washington. Trump says he meant the opposite when he said in Helsink...(AP Photo/Andrew Harnik). President Donald Trump speaks to members of the media as he meets with members of Congress in the Cabinet Room of the White House, Tuesday, July 17, 2018, in Washington. Trump says he meant the opposite when he said in Helsink...

    Rebuked as never before by his own party, including a stern pushback from usually reserved Senate Majority Leader Mitch McConnell, the U.S. president sought to end 27 hours of recrimination by delivering a rare admission of error.

    More >>

    Rebuked as never before by his own party, including a stern pushback from usually reserved Senate Majority Leader Mitch McConnell, the U.S. president sought to end 27 hours of recrimination by delivering a rare admission of error.

    More >>
  • Marriott hotels eliminating plastic straws by 2019

    Marriott hotels eliminating plastic straws by 2019

    Wednesday, July 18 2018 12:25 AM EDT2018-07-18 04:25:22 GMT
    Wednesday, July 18 2018 10:47 AM EDT2018-07-18 14:47:09 GMT
    The world's largest hotel company said the move will eliminate approximately 1 billion straws and 250 million stirrers by July 2019. (Source: Pixabay, File)The world's largest hotel company said the move will eliminate approximately 1 billion straws and 250 million stirrers by July 2019. (Source: Pixabay, File)

    The world's largest hotel company said the move will eliminate approximately 1 billion straws and 250 million stirrers by July 2019.

    More >>

    The world's largest hotel company said the move will eliminate approximately 1 billion straws and 250 million stirrers by July 2019.

    More >>
  • Amazon's Prime Day runs into early snags

    Amazon's Prime Day runs into early snags

    Monday, July 16 2018 3:25 AM EDT2018-07-16 07:25:22 GMT
    Tuesday, July 17 2018 9:41 AM EDT2018-07-17 13:41:58 GMT
    (AP Photo/Patrick Semansky, File). FILE- In this Aug. 3, 2017, file photo, Myrtice Harris applies tape to a package before shipment at an Amazon fulfillment center in Baltimore. Amazon's Prime Day starts July 16, 2018, and will be six hours longer than...(AP Photo/Patrick Semansky, File). FILE- In this Aug. 3, 2017, file photo, Myrtice Harris applies tape to a package before shipment at an Amazon fulfillment center in Baltimore. Amazon's Prime Day starts July 16, 2018, and will be six hours longer than...

    This year's sales event, which starts Monday afternoon, will be six hours longer than last year's and will launch new products.

    More >>

    This year's sales event, which starts Monday afternoon, will be six hours longer than last year's and will launch new products.

    More >>

PHOENIX - There's presents under Krystal Winfield's tree, but the one she really wanted to give is missing.

"I do feel like it was the one present that I was really looking forward to giving him,"Winfield said.


Winfield is talking about the perfect picture of lightning she saw for sale inside Papa Dan's Trains & More at Paradise Valley Mall.

However, she explained that the store only had one and it was damaged. She decided to leave her phone number with store employees and told them to call her when new ones came in.

Three weeks later, Winfield said the store sold out of a new shipment and never called her. Upset, she took to the business's Facebook page to leave a one star review.

"Looks like I won't bother to go near this place again.'We believe in customer service?' What a lie. Thank you for ruining my Christmas," Winfield wrote.

The toy store's Facebook account fired right back.

"Go back to your safe place and suck it up butter cup. Thanks for the nice review, you entitled --- It's people like you that made everyone vote for change," read the post.

"I was really shocked, that he would respond like that," Winfield said. "I have never known anybody, to be that unprofessional, especially on social media on his own page, where everyone could see that."

Public Relations expert and Evolve Public Relations and Marketing Owner Jennifer Kaplan said the internet has given everyone a platform to air their dirty customer experiences and business need to be careful with their messages.

"So depending on how big it gets, and how much it resonates with people, it could be devastating to your business," Kaplan said.

Kaplan suggested addressing customer problems offline or in private messages. Kaplan also explained that posting comments to public forums is bad for business.

"That is a storefront for you, that is a place for people to put information, and to review, and you're exposing yourself, so you really have to be careful of that," Kaplan said.

Papa Dan didn't have a comment when ABC15 reached him by phone Monday night. The store has taken down the comment and the ability for customers to leave reviews any more.

Krystal said she'll just have to find a different present for her boyfriend this Christmas

WPTV

Powered by Frankly

1100 Banyan Blvd.
West Palm Beach, FL 33401

FCC Public File
EEO Report
Closed Captioning

All content © Copyright 2000 - 2018 Raycom Media. All Rights Reserved.
For more information on this site, please read our Privacy Policy, and Terms of Service, and Ad Choices.