Recalled washing machines remain unfixed - Fox29 WFLX TV, West Palm Beach, FL-news & weather

Recalled washing machines remain unfixed

  • Fox 29 Daily HeadlinesMore>>

  • Florida State removes statue of founder, slave owner Eppes

    Florida State removes statue of founder, slave owner Eppes

    Friday, July 20 2018 11:17 AM EDT2018-07-20 15:17:52 GMT
    Friday, July 20 2018 11:25 AM EDT2018-07-20 15:25:26 GMT

    Eppes was once commemorated as the founder of FSU, and until early Thursday morning his statue was on the school's Westcott Plaza.

    More >>

    Eppes was once commemorated as the founder of FSU, and until early Thursday morning his statue was on the school's Westcott Plaza.

    More >>
  • Trump talks tougher, now says he warned Putin on meddling

    Trump talks tougher, now says he warned Putin on meddling

    Wednesday, July 18 2018 12:31 AM EDT2018-07-18 04:31:41 GMT
    Thursday, July 19 2018 1:22 AM EDT2018-07-19 05:22:31 GMT
    (AP Photo/Andrew Harnik). President Donald Trump speaks to members of the media as he meets with members of Congress in the Cabinet Room of the White House, Tuesday, July 17, 2018, in Washington. Trump says he meant the opposite when he said in Helsink...(AP Photo/Andrew Harnik). President Donald Trump speaks to members of the media as he meets with members of Congress in the Cabinet Room of the White House, Tuesday, July 17, 2018, in Washington. Trump says he meant the opposite when he said in Helsink...

    Rebuked as never before by his own party, including a stern pushback from usually reserved Senate Majority Leader Mitch McConnell, the U.S. president sought to end 27 hours of recrimination by delivering a rare admission of error.

    More >>

    Rebuked as never before by his own party, including a stern pushback from usually reserved Senate Majority Leader Mitch McConnell, the U.S. president sought to end 27 hours of recrimination by delivering a rare admission of error.

    More >>
  • Marriott hotels eliminating plastic straws by 2019

    Marriott hotels eliminating plastic straws by 2019

    Wednesday, July 18 2018 12:25 AM EDT2018-07-18 04:25:22 GMT
    Wednesday, July 18 2018 10:47 AM EDT2018-07-18 14:47:09 GMT
    The world's largest hotel company said the move will eliminate approximately 1 billion straws and 250 million stirrers by July 2019. (Source: Pixabay, File)The world's largest hotel company said the move will eliminate approximately 1 billion straws and 250 million stirrers by July 2019. (Source: Pixabay, File)

    The world's largest hotel company said the move will eliminate approximately 1 billion straws and 250 million stirrers by July 2019.

    More >>

    The world's largest hotel company said the move will eliminate approximately 1 billion straws and 250 million stirrers by July 2019.

    More >>

Story Video: Click here

2016 marks a tough year for Samsung. First, there was a design flaw on the brand new Galaxy Note 7 phone, which went on sale in late August, that caused the batteries to explode. 

The company had to recall every one of the phones. Forbes estimates Samsung's losses will approach $17 billion. That's not the company's only problem, however.

Another recall was made in November for 34 different models of washing machines, and, like the phones, those washing machines also explode.

Heavy loads can cause the machines' lids to pop off. Pictures have circulated online of the lids making holes in walls. Nine injuries have also been associated with the lids flying off, including a broken jaw.

Vero Beach homeowner MiMi Kurigar says it's more than she bargained for when she bought a brand new washer and dryer set.

"You're not allowed to use the heavy duty cycle," she said, then added, "You're not allowed to use the bedding cycle, which isn't great for washing towels and sheets."

Kurigar says she fears her own washing machine.

"I'm just using the delicate cycle, because I really don't want my washer to blow up," she said.  "It's a brand new house."

Samsung promised to either give customers like Kurigar a rebate or send a certified crew to fix the problem. But, Kurigar says she's been trying to get a technician to come to her home for weeks. She says four appointments she made have been canceled. Angrily, she started to ask questions of the company contracted to make the repairs for Samsung.

"I had a very nice woman on the phone finally explain to me that the reason they'd been canceled was because they didn't have the part from Samsung to fix it, and that they were waiting on this part for many other people," Kurigar said.

Kurigar says she has no choice but to wait for someone to finally show up, but she says in the future, she will change the way she shops.

"It will probably be my last Samsung product, at this rate," she said.

Samsung recalled 2.8 million washers six weeks ago, and, at the time, promised to make all of the necessary repairs.

WPTV reached out to Samsung, asking why Kurigar and other customers are struggling to get technicians to come to their homes and why the critical parts needed to fix the washing machines aren't available.

Those questions were not answered. A spokesperson only gave a brief statement, stating, in part, "We are moving as quickly as we can and we apologize for any inconvenience this is causing."
 

Scripps Only Content 2016

Powered by Frankly

1100 Banyan Blvd.
West Palm Beach, FL 33401

FCC Public File
EEO Report
Closed Captioning

All content © Copyright 2000 - 2018 Raycom Media. All Rights Reserved.
For more information on this site, please read our Privacy Policy, and Terms of Service, and Ad Choices.