Ft. Pierce McDonalds customer calls 911 three times - Fox29 WFLX TV, West Palm Beach, FL-news & weather

Ft. Pierce McDonalds customer calls 911 three times

Latreasa Goodman Latreasa Goodman

By Suzanne Boyd bio | email
Posted by Rachel Leigh email

FT PIERCE, FL (WFLX) - She called 9-1-1 three times because of poor service at McDonalds. Ft. Pierce Police are still annoyed releasing the 9-1-1 call, they hope, will be a lesson to all callers.

"I ordered the 10 piece Chicken McNugget with a small fry," Latreasa Goodman told dispatch.

She knew what she wanted when she went to this McDonalds on U.S. 1 in Ft. Pierce, and, she says, that they didn't have any chicken nuggets. "And, so I tell her, I want a McDouble and a small fry."

That's when things went from bad to worse. The McDonald's cashier tells Goodman company policy won't let her refund the difference between the McNuggets meal and the McDouble Meal.

So, she'll have to pick something else off the menu. "And I told her well, just give me all my money back, and she's telling me she can't give me my money back either. I have to pick something."

"There's no manager there?" dispatched asked Goodman.

She responded, "She says, she are [is] the manager."

A police report shows that Goodman called 9-1-1 three times from the McDonalds, and told officers that this was a real emergency.

"She don't have what I want, and she can't force me to eat something that I don't want."

Dispatched said, "Alright, I'll send an officer."

When officers arrived, they gave Goodman a notice to appear in court for misusing 9-1-1.

Here's her side of the story:

Latreasa Goodman called 911 a total of three times to report that McDonald's was all out of Chicken Nuggets. But, she says, there's more to it than that.

After paying for her McNugget value meal, she was offered something else with no refund. She told us that's theft, and that's an emergency. "She don't have what I want, and she can't force me to eat something that I don't want," said Goodman.

She ordered a McNugget value meal, but they were all out. She asked for a McDouble meal, but not a refund for the difference in price.

Goodman called 911 to say that is unacceptable. "And I told her well, just give me all my money back, and she's telling me she can't give me my money back either."

Dispatch asked, "There's no manager there?"

"She says she are [is] the manager," replied Goodman.

Goodman called back to say that she got the address wrong and called back one more time to say that officers were taking too long. Police did show up, but arrested her for misusing 911.

She now has to go to court. "I wanted to jump across the counter, but I understood that it's not her fault. She's just doing her job."

Latreasa says she was calling to report a theft and not to complain about McNuggets. "It's not about the meal. It's about my money that they took."

McDonalds did release a statement saying in part: "In the event that we are unable to fill an order, a customer should be offered the choice of a full refund or alternative menu items. We regret that, in this instance, that wasn't the case."

Now Mickey D's is offering Goodman those nuggets and a full refund. But, she says, they can keep it. "They told me no refund. But this paper stating it's a refund plus a chicken nugget meal. They can eat their chicken nugget meal themselves."

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